PIQ Laboratories

Case Study

Digital Transformation: A Case Study detailing a food testing laboratories Journey with Reuben Digital.

Our client understands the critical importance of accuracy and efficiency in food testing. With a comprehensive range of services designed to meet the diverse needs of their client's requirements from testing for food authenticity, allergens, nutritional content, gluten, or other specific parameters, they need a comprehensive LIMS platform to support this complex business process.

What Was The Brief

• Improve System & Process Efficiencies
• Cut Down Errors and Software Hangs
• Scalable Platform as Business Grows
• Secure Data and Full Audit Trail
• Customer Portal
• Automation at Every Stage
• Management Data is Available Instantly on the Dashboard
• Seamless Link with Accounting Software

The Situation at The Time

• No Customer Portal
• Microsoft Access
• Excel Logs
• PDF Creator for Certificates (Manual Process)
• No Link with Invoicing System
• Poor Visibility on Test/Job Status
• Paper records
  
  

Reuben Proposal

• Reengineer existing access platform
• Opt for a Cloud-based solution
• Reengineer / Enhance business processes
• Leverage automation in key stages
• Deliver compliance & certification
• Strategic platform positioning 3 – 5 years
• Ongoing development & support

What Was Achieved

• Administration Saving from Removal of Duplicate and Triplicate Data Entry into Different Systems
• Customer Portal (Information and Order Entry) Enhance Customer Experience and Administration Saints
• Enhanced User Interface for Technicians to Record Critical Data and Process Steps.
• Efficiency and Accuracy Improvement.
• Error Rate Reduced Significantly Freeing Up Resource
• Security and Full Audit Trail to Aid Compliance
• Scalable Platform
• Dashboards Facilitating Testing Schedules and Job Management
• Seamless Link to Accounting Software
• 5% reduction in Cost of Sale / 35% new client acquisition